Healthcare Is Finally Acting Like a Consumer Industry

What retail thinking, AI copilots, and digital trust mean for patients, providers, and payers in 2026.

We're entering into the era of the AI doctor

How autonomous AI is reshaping care delivery, not just the back and front office

Why Big Tech Still Struggles in Healthcare, and Who Is Finally Making Progress

Roundup: AI Tensions, Longevity Hype, and the Deals Reshaping Healthcare

This week’s news and headlines unpacked, plus a Q&A with Jacquelyn Miller

Should patients have access to medical-grade AI?

Roundup: Are We Designing Connection or Escaping It? AI, Teens, and the Future of Being Human

Why revenue cycle is the first ‘smash hit’ application for AI

RCM is about to hit its fourth - and potentially final phase

The Great Health Insurance Recalibration

From GLP-1 pricing to cash-pay care, the system is shifting toward a leaner, consumer-driven future — one that rewards those who rethink what insurance is for.

The path to patient-facing AI? Follow Waymo’s lead

5 principles for patient-facing AI, according to top clinicians