Big Tech companies have long viewed healthcare as one of the last major industries ready for disruption. With a $4 trillion market, outdated infrastructure, and millions of people seeking easier access to care, healthcare represents a massive opportunity for companies like Amazon, Google, Microsoft, and Apple. But despite deep pockets, top talent, and years of investment, Big Tech has consistently struggled to reach its potential in this complex and highly regulated sector.

This article explains why healthcare remains Big Tech's “white whale,” what has held these companies back, and which players are finally starting to make meaningful progress.

Healthcare is a huge industry that still relies on legacy systems, fax machines, and fragmented data infrastructure. On paper, it is an obvious target for innovation. Big Tech brings enormous financial resources, world-class engineering talent, cloud and AI capabilities, and consumer reach.

So why is progress so slow?

It is not because Big Tech leaders lack an understanding of healthcare. These companies have hired top talent from health plans, government agencies, academic medical centers, life sciences, and health-tech startups. They also have the budget and resources to build, partner, or acquire whatever they need.

The real challenge is the innovator's dilemma, a concept from Clayton Christensen. Even the most successful companies struggle to innovate outside their core business models. Healthcare requires long timelines, regulatory navigation, and entirely different revenue models. This creates friction that traditional tech innovation frameworks are not designed to handle.

To define success clearly, I measure it by the gap between what a company could accomplish in healthcare and what it has actually achieved.

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