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Irem Rami is a partner at Norwest with over 15 years of experience investing in and operating healthcare technology and services companies.

If you build software for healthcare, you can’t avoid providing some level of services to your clients. Large health systems, pharmaceutical companies, and payors expect it in some form. Someone has to translate the product into workflows, layer in integrations, sit in the room when IT is delayed, and push the ball forward with all the key stakeholders.

In my role as Partner at Norwest, where I invest in healthcare technology, one of the questions I get most often from our software portfolio companies and founders is some version of: 

How do we scale services without it becoming a bottleneck?

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Lisa Bari,
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June 17th, 2026
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June 23rd, 2026
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